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Disclaimer/Data Protection/Privacy Policy/Security Policy
Germany.co.uk is a trading name of DER Travel Service Ltd.
Company Address 18 CONDUIT STREET | Registered Address DER TRAVEL SERVICE LIMITED Company No. 02767301 |
Opening Hours
9am – 5.30pm Monday to Friday
9.30 am – 1 pm Saturday
If you have any comments about our website, please email us at information@germany.co.uk
Disclaimer
We have made every effort to ensure that the information on this website is accurate and that all information is updated regularly. We take great care to ensure website accuracy, but all information is subject to change and services and facilities may be withdrawn at any time. We are not responsible for the accuracy of information provided by third parties, but will aim to check and rectify any information found to be incorrect or inaccurate as soon as we are able to do so. This website contains links to other websites. These other websites are not operated by us and are not under our control. We are not responsible for the content of such websites. We provide these links for your convenience only, but do not monitor or endorse the material on them. We cannot accept any liability whosoever and howsoever arising in relation to any such other websites, or in relation to any material or information appearing on them.
Jurisdiction
All agreements will be made in England and are governed by English law and are subject to the exclusive jurisdiction of the English Courts. Any prices shown may change and are subject to availability.
Privacy Policy
DER Travel Service Limited is committed to protecting your privacy and this Privacy Policy sets out what information we collect, how we collect it, and what we do with it.
Information about you
Your Information
This refers to information such as your name, contact details, travel preferences or any other personal information including special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons relating to the same (“your information”). Your information is collected when you request information from us, contact us (and vice versa) or make a booking or other request with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we get the opportunity to keep it current, accurate and complete. Our Use of Your Information
(1) We may disclose your information to our service providers (who could be located outside the UK/EEA) for the purpose of providing you with our services. Only information necessary for this purpose will be disclosed to them. For air travel, it may be a mandatory requirement (imposed on airlines by governments at the point(s) of departure and/or destination) to disclose your information for security and anti-terrorism purposes, or any other purposes which they determine appropriate.
(2) We may use your information for the purposes set out in our data protection registration with the Office of the Information Commissioner. We may also disclose your information to companies who act as “data processors” on our behalf. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.
(3) Some of your information may be considered “sensitive personal data” under the Data Protection Act 1998. (For example, information relating to health or religion.) We collect it to cater to your needs or act in your interest, but we do so on the condition that we have your positive consent – we will do all that is reasonably practicable to draw this to your attention when you first supply us with your information, or at the next available opportunity.
If you do not agree to our use of your information, we cannot do business with you.
Direct Marketing Material
(1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from germany.co.uk or other suppliers.
(2) You may indicate your preference to also receive our direct marketing material for the above purposes by e-communications (e-mail, SMS or e-brochure) on our website(s) or forms, or to our staff at the time you first supplied us your information.
(3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.
Your Rights
(1) You have the right to ask in writing by contacting the address above for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.
(2) You have the right to ask in writing not to receive direct marketing material about products and services by us or are partners. If the following facilities are available, you can amend your previous preference on our website(s), using our “unsubscribe facility” or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop using your information in this way.
Foreign Controls
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.
Use of 'Cookies' and links to other websites
If our contact and dealing with you is via our website(s), we may use “cookies”. A cookie is a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. We use cookies to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another. Our website(s) may contain links to other sites not controlled by us. (1) These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website(s) may link. (2) These sites may not be members of ABTA and, if not, ABTA protection will not be available. It is your responsibility to check the status of these sites.
Aggregated customer information
We collect information relating to customer trends and patterns. This information is often used in its aggregate form. We may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.
Monitoring
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.
Security Statement
We have taken all reasonable steps to have in place appropriate security measures to protect your information.
Changes to this policy
Any changes to this Policy will be either posted on our website, brochure and/or made available on request. We will strive to ensure our practices comply with the most current available version of this Policy.
This Privacy Policy was last updated: December 2005
© DER Travel Service Ltd.
Germany.co.uk is a trading name of DER Travel Service. Registered Office : 18 Conduit Street, London, W1S 2XN Registered Number: 2767301 ABTA No.: V4570 VAT No.: 233174388
